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active learning

Learning from experience is a skill

people at Light Fest_2

Today we can all benefit by becoming students of human nature. Each day is filled with opportunities to improve how we relate to others. But we need to know what to look for in order to extract the most valuable lessons.

Mindful learning from daily experience can become a habit. These five questions help us diagnose what’s really going on:

Learn more_questions

ACTIVE LEARNING BY DESIGN

Most of the knowledge we need to do our work is learned informally. To thrive in an unpredictable world, we can make the most of these informal learning opportunities.

learn-to-learn

Above quote is from The Economist article: ” Lifelong learning is becoming an economic imperative

photo at top: “Run Beyond” by Angelo Bonello, Italy, taken at Light Fest 2017, Distillery District in Toronto

-Sharon VanderKaay

 

Design thinking at work

Learning Faster from Experience_16_1
An active learning approach to design thinking

Design thinking helps us get unstuck. It reveals hidden options so we can take action with greater confidence and impact.

Active learning (vs. passive learning) is a mindful approach to leveraging on-job experience. When combined with design thinking, we have a powerful framework for continuous improvement.

Learning Faster from Experience_vanderpalette

As the integration of AI grows in every kind of job, human-centric skills are in growing demand. But critical thinking, judgment and decision making are difficult to teach.

Design thinking offers an optimistic, strengths-based approach to learning. It works because it encourages our natural human curiosity. In essence, we can learn to design our way through messy situations at work—while staying one step ahead of the robots.

Here’s a slide summary of these concepts:

What questions should we be asking?

luggage rejectionNew ideas are often ignored or rejected. How can better questions make a difference?

Let’s begin by imagining how the invention of wheeled luggage might be met with a shrug.

For many months after receiving his patent in 1972, Bernard D. Sadow’s idea of a wheeled suitcase (pulled by a loose strap) was rejected. As he rolled his sample from meeting to meeting with various department stores, he was greeted with indifference.  Eventually he sold his invention to Macy’s, and the market grew quickly as this story in The New York Times recounts.

But it wasn’t until 1987 that Northwest Airlines pilot Robert Plath invented the roll-aboard suitcase which was pulled in an upright position using a long handle. Plath at first sold his Rollaboard to crew members, then his invention became a hit with passengers who saw it in use by flight attendants.

The initial rejection of wheeled luggage demonstrates a pattern of clinging to the old, difficult way when a better way may be under our noses. What kinds of questions would have changed how people viewed such an opportunity for innovation? What questions would have exposed unmet needs?

The New York Times reported:  “Mr. Sadow recalled the strong resistance he met on those early sales calls, when he was frequently told that men would not accept suitcases with wheels. “It was a very macho thing,” he said.”

So, for example, these questions might have been eye-opening at the time::

  1. Who makes the suitcase buying decisions?
  2. How could the experience of moving luggage be improved?
  3. What if travelers could see a wheeled option in use?
  4. What are the trends in air travel and ground transport links?
  5. What assumptions should we verify before we say no to this idea?

It’s a stretch for us to imagine the idea of wheeled luggage being rejected. But this exercise helps us see how unasked questions may continue to hold up progress today.

-Sharon VanderKaay

 

 

 

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