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VanderPalette

facilitator + designer / student of human nature

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workplace

A timeless way to hone human skills

Peer learning conversations encourage caring, curiosity, creativity, confidence and contribution.

We see a steady stream of reports on the future of work that call for human skills development. Unlike technical skills, human skills are difficult to teach. Skills that involve social interaction and thinking evolve over a lifetime, from the playground to the workplace and beyond.

How can this natural learning process be accelerated? Some futurists see training simulations and online courses as a preferred path to developing greater empathy, imagination and resilience: “No need to wrestle with messy, real life situations—you can learn to negotiate with avatars!”

Peer learning is radically human and timeless

Before we place too much faith in simulations, let’s examine the benefits of more integrated, lifelong, human-to-human approaches. What if we learned human skills from interacting with real people? What if we learned how to extract more wisdom from our everyday work experiences?

And what if everyone had equal access to human skills development? Rather than depend primarily on costly, exclusive training models, we can draw from timeless ways of absorbing life’s deeper lessons.

Indigenous learning circles, for example, respect everyone who gathers to talk through their real life experiences. In contrast to isolated training events, these ongoing conversations enrich participants’ understanding of diverse viewpoints. They encourage caring, curiosity, creativity, confidence and contribution.

What if we build on the concept of these traditional learning circles combined with the Japanese notion of Ba, (shared space for enriching relationships and knowledge)? Should we be looking to age-old, face-to-face ways of interacting? How radically human!

Instead of relying on artificial training situations to change our lifelong habits of interaction, why not learn by reflecting on our real, messy, everyday experiences? How radically timeless!

Learning from experience is an art

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Most of what we need to know about life is learned through experience.

Artists develop the habit of standing back from their work to study it from different viewpoints. Likewise, we gain fresh perspective on life by standing back to view our experiences.

The artist’s palette can be seen as a symbol of blended elements and unscripted possibilities. Artists develop their strengths through a blend of practice, experiment and observation.

In addition to acquiring technical skills, artists “feel their way” forward by “sizing up” situations and “figuring out” what to do next. Solutions emerge through a process of trial and error: this works, that didn’t work so well.

Artists tend to be lifelong learners. Lifelong learning is about continuing to grow as a person, in addition to acquiring technical skills. This pursuit requires both formal and informal learning.

Formal learning is best for conveying technical knowledge, when we must depend on instructors to tell us what matters most and what we need to know.

By contrast, human skills are best absorbed informally through experience. Informal learning is an organic, natural way to grow—which is generally how artists develop their talents. Artists are purpose-driven. They formally acquire some technical skills, then learn by doing. They see their whole world as offering potential takeaways.

Making the most of day-to-day learning opportunities is a crucial skill for the future. This involves being guided by purpose, learning in action and discovering our own takeaways. Social learning clubs can show us how to see more lessons in everyday life.

-Sharon VanderKaay

photo: Boston Public Library, sculptor: Bela Lyon Pratt, 1912

Big learning from micro-situations

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How can we gain more life experience from our everyday encounters?

Learning how to learn in action is an essential meta-skill for the future.

Mind the Say–Do Gap

Knowing what we ought to do in difficult situations isn’t enough to change what we actually do. Defaulting to old habits is normal. Finding ourselves in these predicaments, it’s not unusual for there to be a Say–Do Gap between good intentions and our actions.

Best practices and theories about people skills might make us smarter, but that’s not enough to change ingrained patterns of behaviour. If we want to continuously develop our communication and collaboration capabilities, we’ll need more than knowledge. We need to regroove our neural pathways.

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As Jerry Sternin has observed, “It’s easier to act your way into a new way of thinking, than to think your way into a new way of acting.”

Stepping back to observe how we wrestle with slice-of-life situations gives us a fresh view of how we make hundreds of day-to-day decisions. Noticing more details and possibilities for moving forward, we become more empathetic, and confident in our judgment. We make real progress in narrowing our Say–Do Gap.

When thinking about social learning clubs, it’s helpful to understand the benefits of learning in action by wrestling with micro-situations.

-Sharon VanderKaay

 

 

 

Why social learning clubs?

The Alternative UK @AlterUK21 is a platform for imagining what civil society can be. We share a belief in the need for lifelong learning models that advance this purpose on a day-to-day basis. Read their recent editorial on the potential for Social Learning Clubs here.

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Social learning clubs in 3 bites

Below are links to three short stories on how to prepare for the future of work:

A Simple Path to Upgrade Human Skills

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The Problem with Problem-solving

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The World Needs More Detectives

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